We understand that dealing with technology can be scary. We promise not to talk jargon and throw around scary words. We want to earn your business — and your trust.
LET’s GET TO WORK
We price our IT services using an hourly rate, and we charge in half-hour increments. We have three different hourly rates, based on the type of client. Travel time may apply, depending on location.
NON-CONTRACT BUSINESSES: For businesses that prefer to use us only on an as-needed basis, with no proactive maintenance and monitoring, we charge a standard hourly rate.
CONTRACT CLIENTS: Businesses needing ongoing support may wish to be on a contract. A flat rate is billed quarterly; the rate is based on the expected amount of hours and support the business will need. Minor overages are absorbed, allowing businesses to plan expenses. Some unused hours, if applicable, may be applied toward an on-site visits, which are normally billed separately.
HOME USERS: While we don’t focus on home users, we are happy to help individuals with their computer and home-network needs as time permits. Our personal (home) rate is 25 percent off our business rate. Note that the personal rate is not applicable to home-based businesses.
We keep detailed logs of the time we spend working on your equipment. Our invoices reflect as many details as practical about our services and time utilization.
IT PROJECTs
For new installs, network rebuilds or client acquisition, we generate a proposal of services and hardware based on a free site examination and needs consultation. For such situations, base pricing is provided on a flat-rate project basis, not by the hour.
Newspapers
Newspaper consulting projects are priced on a case-by-case basis, after consultation and project analysis. Please contact us for details.
Design/WEB Services
Web design work is generally priced by the project, with updates and changes based on an hourly rate. Print design is billed by the hour. Please contact us for details.
Clients
For service requests, use our Client Portal.
➤ FIND US
We are based in the greater Greenville, South Carolina area. We serve business customers throughout South Carolina, North Carolina, Tennessee and Virginia. We serve home-based customers — as time allows — in the Greenville-Spartanburg-Anderson area of South Carolina.
➤ WORK HOURS
We work with our customers to minimize their downtime. In many cases, major installs or upgrades can be scheduled for weekends.
☎ Contact
Email: pete [at] techgraphicsinc.com
Voice: 864-915-9906
➤ INQUIRE
If you prefer, use this contact form to tell us about your IT, newspaper, web or design needs. Our general response time is one business day.